Event Terms & Conditions

By purchasing this ticket, the ticket holder/s have agreed to the full set of terms and conditions as outlined on the ticketing website. Ticket holders must present their tickets upon entry to the event as an A4 printed ticket (please do not resize the ticket) or on a Smart Phone. Government issued Photo ID may be required upon entry to validate authenticity as a ticket holder. Refunds will be issued by Local Tickets Pty Ltd if this event is cancelled before the schedule start date and time for any reason including inclement weather, or reasons beyond the event hosts control such as severe weather, flood, fire, explosion, civil disobedience, riot, labour disturbances, failure or delay in transportation, war, sabotage or other acts of God. If the event is rescheduled, Local Tickets Pty Ltd reserves the right to decide whether Ticket Holders will automatically be refunded, or whether tickets will be transferred to another date with a refund option. Local Tickets Pty Ltd reserves the right to deduct administration and merchant fee charges on all refunds from Ticket Holders regardless of the reason for the refund. Ticket Holder details may be used by Local Tickets Pty Ltd and the Event Organiser for marketing purposes. This event is subject to state COVID-19 Safe Laws and specific industry practices must apply. Guests may not be permitted to enter the event if they display any COVID-19 symptoms. Guests will be required to practice social distancing.

1. The Festival organisers have the right to refuse entry and may insist that anyone with coronavirus (COVID-19) symptoms needs to leave the event and obtain coronavirus (COVID-19) testing as per health guidelines 
2. Complying with the Festival COVIDSafe protocols, any COVIDSafe directive of an event official and with all laws applicable to them relating to COVID-19 is a condition of event entry. Such compliance includes complying with any directions or instructions contained in signage or markings at event venues or sites. 
3. If patrons fail to comply with these terms and conditions, they may be directed to leave the event and must comply with any such direction immediately and without protest. In such circumstances, the Ticket Holder agrees that they will not be entitled to any refund and will have no other claim against the Festival.  
4. They may be asked COVID-19 health screening questions on arrival at the event.  They agree to answer all such questions fully and truthfully. 
5. All patrons must provide their contact information for COVID-19 tracing. Such information may be provided to health and other authorities and such information may be retained for up to 28 days after the event.   
6. They will notify the Festival immediately if they develop any symptoms of, or are diagnosed with, COVID-19 within 14 days of attending an event. 
7. Shepparton Festival may cancel the event at any time and without notice if it determines (in its unfettered discretion) that the event should not proceed for reasons of public safety including, without limitation, due to risks associated with COVID-19.  
8. Shepparton Festival may cancel the event at any time and without notice to ensure compliance with updated Government restrictions or directives which may change at anytime.  

Disclaimer and exclusion: The patron attends the event at their own risk and will not make any claim or take any action against the Festival or venue in respect of any injury or damage they may suffer arising out of the patron contracting COVID-19 or the consequences of any actual or suspected contact with a person with COVID-19.